I've had substantial dealings with this Culligan franchise for a year now. My house had old softener and UV equipment in it. My research for what to do started with Culligan in Denver, and they referred me to Carl and Carol. I have almost exclusively dealt with Carol. Even before I agreed to any work being performed, Carol was EXTREMELY helpful. She and Culligan Denver spent time digging up old records to see what was installed at my house and when. Then, Carol came up to my property (which is 15 minutes above Fairplay, so a bit of an ask in the winter) and did water tests. She easily spent 3-4 hours in person and on the phone with me explaining water quality issues so I would have an understanding of why I potentially needed substantial equipment installed. I ended up getting a new softener, new carbon filter, new chlorination tank and some other equipment, due to the level of iron bacteria in the well (normal, but needs to be treated). The water is now clean, without smell, and clear.Carol usually answers my calls immediately, and there have been times where semi-emergencies required me calling her weekends. She always responded in a timely fashion. One of the technicians for the company, Mike, was also very responsive and based upon my lay-person review of his work, it looks very clean and detail oriented.In mountain living, there aren't a plethora of choices for services. That is PARTICULARLY true of water management and well management companies. That means you're kind of floating over the coals and at the whim of limited providers. Even in that environment, Carol never made me feel like she was offering their services on a "take it or leave it" basis, or a "you're lucky to even have us up here" basis. Sure, there have been times where they had to reschedule, but again, if you're living up in the mountains, you need to have a solid sense of understanding and flexibility. There's just a lot of demand and not much supply.This is a real review. I have spent thousands of dollars with this franchise, and I am an intense consumer. I research heavily, price shop, and really dig into issues especially when they are as important and costly as water. I have appreciated Carol and her team at every step of the way.
